Privacy policy

It is the policy of Research & Development Institute (“RDI,” “RDI Trials,” or “we”) to respect your privacy regarding any personal information we may collect from you across our website and other sites or services we own and operate.

Information we collect

We, and our vendors, may collect personal information through this site and online forms, including (but not limited to):

• Full name
• Phone number
• Email address
• Type of insurance
• Employer name
• Description of your inquiry or request

We collect this information by fair and lawful means, with your knowledge and consent. We will also inform you why we are collecting it and how it will be used.

Use of personal information

We use the information we collect to provide and improve our services, including:

• Responding to your inquiries
• Providing customer care
• Sending one-time passcodes and other account-related communications
• Facilitating clinical trial recruitment and study management

When you sign up for text messages from RDI and opt in, you consent to receive text communications related to your relationship with us. These may include updates about your account, appointments, clinical study reminders, security alerts, and health education content.

SMS / mobile privacy

• Message and data rates may apply, depending on your carrier.
• You may opt out of text communications at any time by replying STOP.
• For assistance, reply HELP or contact us at info@rditrials.com or (800) 224-4235.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Mobile numbers and consent will be used solely for the purposes outlined above.

Data retention and protection

We retain personal information only as long as necessary to fulfill the service requested. Any data we store is protected using commercially acceptable security measures to prevent loss, unauthorized access, disclosure, or modification.

Third-party sharing

We do not share any personally identifying information publicly or with third parties, except when required to by law or with service providers operating on our behalf under strict confidentiality agreements.

External links

This site may link to external sites that are not operated by us (for example, professional networks or video hosts). We are not responsible for the privacy practices or content of those third-party sites.

Your choices

You may choose not to provide personal information to us, though this may limit our ability to deliver some services. By continuing to use this site, you consent to our practices around data collection and use.

Contact

Questions about this policy or how we manage personal data: info@rditrials.com or (800) 224-4235.